Consultancy

The company AHASWARE s.r.o. is a provider of consulting services which

• increase the standard of provided services for your IT
• reduce the demands on the total operating and investment costs

We provide consulting services in the areas of

• networks and system management
• design and implementation of monitoring tools for network and system management (e.g. HP OpenView platform)
• integration work associated with these monitoring tools
• IT Process Management
• design and implementation of ITIL tools and related processes
• ITIL and CRM tools integration
• consultation in the field of evaluation and measurement of IT services
• security
• security of systems and database servers
• public key infrastructure (PKI)
• risk analysis

• activities
• mapping and recording of existing processes
• evaluation of the effectiveness and maturity of processes (and thus the organization)
• proposals for new processes and procedures
• documents for ISO audit
• associated with the process used tool
• audit
• amendments offer
• tool selection
• design / implementation of a new procedural tool (Service Desk, Workflow Management, Work Order Management, ...)
• inputs - interviews with employees, existing documents
• outputs - process diagrams, documents the verbal description
• tools for modeling processes (ARPO Modeler, ARIS Toolset)
• methodologies and best practices (ITIL, CMM, eTOM)

All consulting services can be supplemented by development work and ServiceDesk support.